We write, we don’t plagiarise! Every answer is different no matter how many orders we get for the same assignment. Your answer will be 100% plagiarism-free, custom written, unique and different from every other student.
I agree to receive phone calls from you at night in case of emergency
Please share your assignment brief and supporting material (if any) via email here at: [email protected] after completing this order process.
No Plagiarism Guarantee - 100% Custom Written
Title: Resolve Customers’ Complaints Unit number: 8622-323
Learning Outcomes
Assessment Criteria
The learner will:
The learner can:
1.1 Assess the suitability of a range of monitoring techniques for customers’ complaints
1.2 Explain how to identify those complaints that should prompt a review of the service offer and service delivery
1.3 Explain negotiating techniques used to
resolve customers’ complaints
1.4 Explain conflict management techniques used in dealing with upset customers
1.5 Explain organisational procedures for dealing with customer complaints
1.6 Explain when to escalate customers’ complaints
1.7 Explain the cost and regulatory implications of admitting liability on the basis of a customer complaint
1.8 Explain the advantages and limitations of offering compensation or replacement products and/or services
2.1 Confirm the nature, cause and implications of customers’ complaints
2.2 Take personal responsibility for dealing with complaints
2.3 Communicate in a way that recognises customers’ problems and understands their points of view
2.4 Explain the advantages and limitations of different complaint response options to customers
2.5 Explain the advantages and limitations of different complaint response options to the organisation
2.6 Keep customers informed of progress
2.7 Agree solutions with customers that address the complaint and which are within the limits of their own authority
2.8 Record the outcome of the handling of complaints for future reference
2.9 Adhere to organisational policies and procedures, legal and ethical requirements when dealing with customers’ complaints
Confidentiality - 100% Plagiarism Free – Custom Written – Timely Delivery
Price: £79 – 2000 Words