1.1 Analyse the features of different models of business communications that support administrative management

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1.1 Analyse the features of different models of business communications that support administrative management

483 Communicating in business

Learning Outcome 01: Understand the role of communication in organisations

Assessment criteria

The candidate can:

1.1 Analyse the features of different models of business communications that support

administrative management

1.2 Evaluate the strengths and weaknesses of an organisation’s communications system

1.3 Recommend improvements to an organisation’s communications that are consistent

with its business objectives

Amplification of assessment criteria

1.1 Analyse the features of different models of business communications that support

administrative management

1.1.1 Identify models of communication used by administrative managers

1.1.2 Explain how different communication models are used to support administrative

management

1.2 Evaluate the strengths and weaknesses of an organisation’s communications system

1.2.1 Explain the importance of analysing the strengths and weaknesses of an

organisation’s communications

1.2.2 Explain the criteria by which an organisation’s strengths and weaknesses in its

communications are evaluated

1.3 Recommend improvements to an organisation’s communications that are consistent

with its business objectives

1.3.1 Explain the way in which recommended improvements address weaknesses in

communications

1.3.2 Explain how communication strengths can be embedded and weaknesses

Minimised

Learning Outcome 02: Understand the principles of effective communication in

organisations

Assessment criteria

The candidate can:

2.1 Evaluate the appropriateness and efficiency of different communication channels and

tools

2.2 Explain the basis for the selection of communication channels and tools

2.3 Explain the use of vertical, lateral, or networked communication channels and tools

2.4 Explain how the use of clear and correct language supports effective communication

Amplification of assessment criteria

2.1 Evaluate the appropriateness and efficiency of different communication channels and

tools

2.1.1 Analyse the communication needs of different audiences in various organisational

situations

2.2 Explain the basis for the selection of communication channels and tools

2.2.1 Evaluate the use of different communication tools in various organisational

situations

2.3 Explain the use of vertical, lateral, or networked communication channels and tools

2.3.1 Explain the way in which vertical, later, or networked communication channels

may be appropriate to different organisational situations

2.4 Explain how the use of clear and correct language supports effective communication

2.4.1 Explain the importance of correct English grammar, syntax, punctuation, and

spelling to unambiguous communication