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Unit 21: Develop working relationships with stakeholders F/506/1982
Learning Outcome - The learner will:Assessment Criteria - The learner can:
1. Understand working relationships with stakeholders
1.1Analyse stakeholder mapping techniques1.2Explain how influencing skills and techniques can be used to enhance the relationship with stakeholders1.3Explain how expectation management and conflict resolution techniques are applied to stakeholder management1.4Analyse the advantages and limitations of different types of stakeholder consultation1.5Evaluate the risks and potential consequences of inadequate stakeholder consultation
2. Be able to determine the scope for collaboration with stakeholders
2.1Identify the stakeholders with whom relationships should be developed2.2Explain the roles, responsibilities, interests and concerns of stakeholders2.3Evaluate business areas that would benefit from collaboration with stakeholders2.4Evaluate the scope for and limitations of collaborating with different types of stakeholder
3. Be able to develop productive working relationships with stakeholders
3.1Create a climate of mutual trust and respect by behaving openly and honestly3.2Take account of the advice provided by stakeholders3.3
Minimise the potential for friction and conflict amongst stakeholders
4. Be able to evaluate relationships with stakeholders
4.1Monitor relationships and developments with stakeholders4.2Address changes that may have an effect on stakeholder relationships4.3Recommend improvements based on analyses of the effectiveness of stakeholder relationships