Learning Outcome The learner will: Assessment Criteria The learner can:
1. Understand fundamental leadership skills
1.1 Analyse how to learn from past experience of leading individuals and teams in a variety of organisational situations
1.2 Develop active listening skills in order to interpret messages from others in a variety of situations
1.3 Communicate using the context and medium which meet the needs and expectations of the audience and the organisation
1.4 Demonstrate how to build effective working relationships with peers and superiors
1.5 Analyse critically stress management techniques appropriate to realistic leadership situations
1.6 Demonstrate how to build own credibility with individuals and within teams
2. Know how to develop the leader – follower relationship
2.1 Provide constructive feedback to individuals and groups
2.2 Design processes for receiving feedback from others
2.3 Act upon feedback with a positive and receptive attitude
2.4 Demonstrate how to delegate tasks and responsibilities
2.5 Demonstrate how to build effective work teams
2.6 Demonstrate how to build highly performing executive teams
2.7 Agree and draw up development plans for individuals and teams
2.8 Design strategies for developing informal coaching skills
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2.9 Design strategies for empowering others
3. Know how to deal with a variety of leadership situations
3.1 Share organisational values, vision and mission with others
3.2 Set goals for individuals and teams in realistic organisational situations
3.3 Demonstrate how to resolve conflicts and solve problems in organisational situations
3.4 Decision strategies for improving creativity in organisations
3.5 Design processes for diagnosing problems related to performance
3.6 Design strategies for addressing issues which affect performance
Assessment Methods
There are no mandatory assessment methods for this unit.
The following provides examples of assessment methods that could be used to generate evidence for this unit. 

This list is not an exhaustive list and other methods can be used by the centre.
 Recognition of Prior Learning/Achievement
 Observation
 Professional Discussion
 Product Evidence
 Expert Witness Testimony
 Witness Testimony
 Simulation