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1. Understand the monitoring and resolution of customers’ complaints

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  • Post Date 2018-11-12T07:36:09+00:00
  • Post Category Assignment

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1. Understand the monitoring and resolution of customers’ complaints

CUS31 Resolve customers’ complaints

Learning outcomes

There are two outcomes to this unit. The learner will:

1. Understand the monitoring and resolution of customers’ complaints

2. Be able to deal with customers’ complaints


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