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1. Understand how to gather, analyse and interpret customer feedback

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  • Post Date 2018-11-12T07:34:12+00:00
  • Post Category Assignment

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1. Understand how to gather, analyse and interpret customer feedback

CUS32 Gather, analyse and interpret customer feedback

Learning outcomes

There are four outcomes to this unit. The learner will:

1. Understand how to gather, analyse and interpret customer feedback

2. Be able to plan the collection of customer feedback on customer service issues

3. Be able to gather customer feedback

4. Be able to analyse and interpret customer feedback to recommend improvements


Price: £ 79

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