1. Review the work of Customer Services as part of the analysis of the organisation within its business environment

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1. Review the work of Customer Services as part of the analysis of the organisation within its business environment

Module Learning Outcomes

On successful completion of this complete module you will be able to:

1. Review the work of Customer Services as part of the analysis of the organisation within its business environment

2. Make recommendations for the operation of Customer Services as part of wider organisational strategy

3. Use Customer Service data and information to improve service quality and improve the organisation`s competitive advantage

4. Use professional and transferable skills in the effective operation of a Customer Service Department