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ATHE Level 3 Diploma in Health and Social Care
Communication Skills for Health and Social Care
Unit aims
To develop knowledge and understanding of communication in health and social care organisations and to develop personal communication skills
Learning Outcomes
1. Know how health and social care organisations communicate
1.1 Outline the principles of effective communication
1.2 Describe communication models and systems used in health and social care organisations
1.3 Explain the benefits of both informal and formal communication systems
1.4 Explain how technology is used for different types of communication
2. Be able to interact orally with individuals in a health and social care setting
2.1 Use different styles and methods of oral communication to meet the needs of different individuals
2.2 Demonstrate appropriate listening skills
3. Be able to communicate information in writing
3.1 Explain the uses of different forms of written communication in a healthcare setting
3.2 Communicate information using appropriate written styles and methods
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1. Know how health and social care organisations communicate