Summary of learning outcomes

To achieve this unit a learner must:

1 Explore recruitment, selection and retention procedures

2 Understand how to build winning teams

3 Evaluate the styles and impact of leadership

4 Analyse the work and development needs of individuals considering performance

monitoring and assessment.

1 Recruitment, selection and retention procedures

Procedures: legislation and requirements relating to recruitment and selection; internal and
external recruitment processes; selection processes including job descriptions and person
specifications, interviewing, use of CVs, assessment centres; diversity issues, including
legal requirements and obligations and business and ethical cases regarding diversity;
legislation and requirements relating to employment, workers’ welfare and rights, health
and safety, retention, succession planning

2 Build winning teams

Building teams: conflict resolution processes, flexible working practices, theories of team
formation, structures and interactions; politics of working relationships, diversity issues
within teams, working cultures and practices; promotion of anti-discriminatory practices
and behaviours, team building processes, support, supervision, monitoring and evaluation

3 Leadership

Theories, models and styles of leadership and their application to different situations:
impact of leadership styles, theories and practices of motivating, influencing and persuading
others, influence of cultural environment within the organisation, differences between
leadership and management, leadership power and control, delegation

4 Work and development needs of individuals considering performance monitoring and
assessment

Identifying development needs, learning styles and processes: supporting individual
learning and encouraging lifelong learning, planning, recording, monitoring and evaluating;
group development processes and behaviour
Planning, work orientation and job design: application of motivation theories and
empowerment techniques, communication styles and techniques, delegation techniques and
processes, supervision styles, working culture and practices, regulations and codes of
practice, diversity issues
Performance monitoring and evaluation: measuring effective performance, providing
feedback, appraisal processes, benchmarking performance processes, mentoring and
counselling, methods of correcting under-performance, legislation, codes of practice and
procedures relating to disciplinary situations, diversity issues, management principles,
promotions of anti-discriminatory practices and behaviours