1 Analyse the principles of quality management

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1 Analyse the principles of quality management

ML36 Prepare for and support quality audits

Outcome 1 Understand the principles underpinning the management of quality

The learner can:

1 analyse the principles of quality management

2 analyse the purpose and requirements of a range of quality standards

3 analyse the advantages and limitations of a range of quality techniques

4 assess how the management of quality contributes to the achievement of organisational

objectives

Outcome 2 Be able to prepare for quality audits

The learner can:

1 establish the quality requirements applicable to the work being audited

2 confirm that documentation is complete

3 confirm that any previously agreed actions have been implemented

4 make available information requested in advance by auditors

Outcome 3 Be able to support quality audits

The learner can:

1 provide access to information on request within scope of the audit

2 agree actions and timescales with auditors that will remedy non-conformance or noncompliance

3 identify instances where business processes, quality standards and/or procedures could

be improved

4 develop a quality improvement plan that addresses the issues raised