Centre Number:

Centre Name:

Learner Registration No:

Learner Name:

TASK

The purpose of this unit is to develop knowledge and understanding of facilities management within the context of your own organisation.

The task requires you to adopt a holistic approach based on your learning and research, to demonstrate your knowledge and understanding of the key elements of the facilities management role.

NOTE:

You may want to relate your answers to an organisation that you work in. If you are not currently working within an organisation, then you may complete this task in relation to an organisation with which you are familiar. This could include experience working in a voluntary capacity.

You should adopt current best practice approaches in facilities management when considering your responses to the assessment criteria.

You should plan to spend approximately 18 hours researching your workplace context, preparing for and writing or presenting the outcomes of this assignment for assessment. The `nominal` word count for this assignment is 2500 words: the suggested range is between 2000 and 3000 words.

Check your assignment carefully prior to submission using the assessment criteria.

Please use the sub-headings shown below when structuring your Assignment

Assessment Criteria

Trends within facilities management

• Demonstrate your understanding of current trends in the facilities management sector by providing examples, including one potential trend that may benefit your own organisation (it is sufficient to supply brief details or references).

• Using two or three examples, identify three facilities management organisations that you believe are market leaders and provide justification for your selection.

• Explain current trends within facilities management (4 marks)
• Identify a potential trend that may benefit own organisation (4 marks)
• Identify which organisations are considered to be market leaders in terms of facilities management (4 marks)

 The importance of facilities management within the context of own organisation

• Outline the key aspects of the facilities management function and the main responsibilities and accountabilities of the facilities manager (note: British Institute of Facilities Management KPIs and Key Competencies are relevant here).

• Describe your own organisation in terms of business entity, sector and core product or services. Describe the significant aspects and characteristics of the organisation and key operational drivers. You should describe how the facilities management function is aligned to its purpose and performance.

• Show that you understand the implications of poor and ineffective facilities management for the organisation. You may choose to illustrate your response with some examples of the possible impact of poor practice.

• Explain what you consider to be your sphere of influence. You may wish to take into account both internal and external stakeholders. Reflect upon your abilities to persuade decision makers and others and explain the impact this may have when communicating both welcome and unwelcome management actions.

• Define the role of the facilities manager (8 marks)
• Describe the organisation’s purpose, its culture, its performance goals and objectives (12 marks)
• Explain how facilities management can assist the organisation in achieving its purpose (8 marks)
• Explain possible consequences of poor and ineffective facilities management (8 marks)
• Reflect on own ability to influence others to accept both popular and unpopular facilities management actions within the context of own organisation (8 marks)

Setting team and individual objectives that will ensure effective facilities management

• Explain how you set targets and objectives and describe how they are, or may be aligned to the needs of the organisation.
• Provide an illustration of the facilities management department within your own organisation. You should include an explanation as to why it is structured in this way and indicate how it is resourced and how workload is managed.

• Explain how to set team and individual objectives that will ensure effective facilities management to support organisational performance (12 marks)
• Describe the structure of the facilities management department in which you work (8 marks)

External factors that could affect facilities management in your organisation

• Demonstrate your knowledge and understanding of the external factors that could impact your organisation by analysing those you have identified. You should consider using basic management tools to do this. Consideration should be given to change management aspects and the possible effect on the facilities management function.

• List examples of external factors that could affect facilities management within an organisation (8 marks)

Raising the profile of facilities management in the organisation and local community

• Reflect upon how you perceive the profile of the facilities management function is currently viewed in your organisation. Provide examples of ways in which that perception might be improved. You should consider individual capabilities as well as functional initiatives.
• Describe the core business of your organisation and how it is connected to the local community. Outline existing links, stakeholder relationships and any partnership working or initiatives. Examine ways in which those links might be expanded or strengthened so that the organisation’s profile may be lifted in line with corporate CSR objectives.

• Explain ways in which you could raise the profile of facilities management in your organisation (8 marks)
• Describe your own organisation, its relationship with the local community and how its standing with stakeholders could be enhanced (8 marks)