DRAW ON THE COURSE MATERIALS AND RESEARCHING ACADEMIC SOURCES

Important information

Before you proceed with the assignment, please read this section carefully and make sure you prepare and submit your assignment in accordance with the rules outlined here.

Academic integrity

This assignment must be your own work. It is acceptable to discuss course content with others to improve your understanding and clarify requirements, but solutions to assignment questions must be done on your own.

You must not copy from anyone, including tutors and fellow students, nor allow others to copy your work.

All Assignments will be checked using collusion monitoring tools to ensure that each assignment is the original work of the submitting student. Assignments that do not adhere to this requirement will be deemed as being the result of collusion or plagiarism. This may lead to severe academic penalties. It is your own responsibility to ensure theintegrity of your work. Refer to the USQ Policy Library for more details:

•Academic Integrity Policy

•Academic Integrity Procedure

Late submission policy

USQ’s Assessment – Assignment (Late Submission) and Compassionate and Compelling Circumstances procedures relate to Extensions and Late Assignments. They can be found under the following links:

•Assessment – Assignment (Late Submission) Procedure

•Assessment of Compassionate and Compelling Circumstances Procedures:

An Assignment submitted after the due date without an approved extension of time will be penalised. The penalty for late submission is a reduction by five percent (5%) of the maximum mark applicable for the assignment, for each University Business Day or part Business Day that the assignment is late. An assignment submitted more than ten (10) University Business Days after the due date will have a mark of zero recorded for that Assignment.

Team work

Students are encouraged to work in teams to complete the assignment as teamwork is an important skill required by industry. You may choose to work alone.

If you opt to work as a team:

•The same marks will be awarded to both students.

•No team can exceed more than two students.

•It is up to you to find a team-mate and this can usually be achieved in class or through a request on the Study Desk.

•Only one team member should submit the assignment.

•You must provide the student names and student numbers of both team members on the title page of the report.

Referencing requirements

References are required and the Harvard AGPS standard of referencing must be used. Ensure that your report is fully referenced, including any references to the text book. Your report should include in-text references and a List of References.

A useful link on referencing is from USQ’s Library site:

Do not repeat verbatim large slabs of information from other sources such as the text or video – you must put the ideas/information in your own words.

Report 1 Requirements

Learning objectives

This assignment partially addresses three of the learning objectives of the course:

●LO1: integrate the fundamentals of business process management with service management in reference to the value IT can deliver to the enterprise

●LO2: critique current research on IT governance and service management and identify the need for organisations to ensure that effective processes are in place to manage the significant investment in IT infrastructure and services.

●LO3: synthesise the nature and contribution of the IT service management standards and good practice frameworks such as IT Infrastructure Library (ITIL), ISO/IEC 20000 and IT4IT™ in providing good practice frameworks for IT service management

Activity A: Journal (maximum 200 words) (5 Marks)

Prepare a journal that records your activities and progress related to completing this assignment. In date order, clearly list the following:

●Date of research activity/discussion

●Web sites visited to collect information; other references accessed

●Time duration of the activity

If you are working in a team, clearly state the activities of each team member.

Submit this journal as an appendix to activity B. Any references to web pages and online documents, such as white papers, should be listed at the end of the journal.

Structure, presentation of report (10 Marks)

Your report should include a title page, letter of transmittal, executive summary and introduction to the report. State the name(s) of student(s) on the title page. The presentation of the report should be professional, resulting in clarity of message and information. Your referencing should be according Harvard AGPS style.

Activity B: Case study (maximum 1,500 words) (85 Marks)

Watch the video case study, then draw on the course materials and researching academic sources (e.g. textbook, journal/conference papers) to prepare a report as per the requirements presented here. You should use and cite at least five academic sources to support the discussions in your report.

In this video, the journey of adopting IT4IT™ at a company named at Delta Lloyd is presented. Particularly, the case study shows the usefulness of IT4IT™ for companies who use or wanting to use cloud computing.

For the purpose of this assignment, assume the role of consultant(s) who have been hired by Delta Lloyd to contribute to a review of their IT4IT™ adoption. You will prepare a report for the CEO of Delta Lloyd.

The purpose of report is to document the adoption of IT4IT™ at Delta Lloyd and reflect on the adoption process.

Your report should have an introduction, executive summary, body, conclusion and recommendations, and list of references. You may also include appendices.

The introduction should include a brief overview of the company and the scope of its IT operations/services, also the purpose of the report.

The body of your report should include:

•Background and justification of IT4IT adoption: The reasons why Delta Lloyd decided to adopt IT4IT™ (i.e. the challenges/problems/opportunities), the intended outcomes/ benefits of IT4IT™ adoption, implications of IT4IT™ for cloud computing

•Adoption road map: Overview of the IT4IT™ adoption /implementation process (road map)

•Challenges Delta Lloyd encountered during the adoption process

•Outcomes of IT4IT™ adoption in Delta Lloyd

•Recommendations to Delta Lloyd for improvement of their IT service management and achieving better outcomes from their IT4IT™ initiative.

CIS53008 –Management of Information Technology Services – S1 2016 Report 1

Marking criteria