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DRAW ON THE COURSE MATERIALS AND RESEARCHING ACADEMIC SOURCES

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DRAW ON THE COURSE MATERIALS AND RESEARCHING ACADEMIC SOURCES

Important information

Before you proceed with the assignment, please read this section carefully and make sure you prepare and submit your assignment in accordance with the rules outlined here.

Academic integrity

This assignment must be your own work. It is acceptable to discuss course content with others to improve your understanding and clarify requirements, but solutions to assignment questions must be done on your own.

You must not copy from anyone, including tutors and fellow students, nor allow others to copy your work.

All Assignments will be checked using collusion monitoring tools to ensure that each assignment is the original work of the submitting student. Assignments that do not adhere to this requirement will be deemed as being the result of collusion or plagiarism. This may lead to severe academic penalties. It is your own responsibility to ensure theintegrity of your work. Refer to the USQ Policy Library for more details:

Academic Integrity Policy

Academic Integrity Procedure

Late submission policy

USQ’s Assessment – Assignment (Late Submission) and Compassionate and Compelling Circumstances procedures relate to Extensions and Late Assignments. They can be found under the following links:

Assessment – Assignment (Late Submission) Procedure

Assessment of Compassionate and Compelling Circumstances Procedures:

An Assignment submitted after the due date without an approved extension of time will be penalised. The penalty for late submission is a reduction by five percent (5%) of the maximum mark applicable for the assignment, for each University Business Day or part Business Day that the assignment is late. An assignment submitted more than ten (10) University Business Days after the due date will have a mark of zero recorded for that Assignment.

Team work

Students are encouraged to work in teams to complete the assignment as teamwork is an important skill required by industry. You may choose to work alone.

If you opt to work as a team:

The same marks will be awarded to both students.

1

© University of Southern Queensland

CIS53008 –Management of Information Technology Services – S1 2016

Report 1

No team can exceed more than two students.

It is up to you to find a team-mate and this can usually be achieved in class or through a request on the Study Desk.

Only one team member should submit the assignment.

You must provide the student names and student numbers of both team members on the title page of the report.

Referencing requirements

References are required and the Harvard AGPS standard of referencing must be used. Ensure that your report is fully referenced, including any references to the text book. Your report should include in-text references and a List of References.

A useful link on referencing is from USQ’s Library site:

Do not repeat verbatim large slabs of information from other sources such as the text or video – you must put the ideas/information in your own words.

Report 1 Requirements

Learning objectives

This assignment partially addresses three of the learning objectives of the course:

LO1: integrate the fundamentals of business process management with service management in reference to the value IT can deliver to the enterprise

LO2: critique current research on IT governance and service management and identify the need for organisations to ensure that effective processes are in place to manage the significant investment in IT infrastructure and services.

LO3: synthesise the nature and contribution of the IT service management standards and good practice frameworks such as IT Infrastructure Library (ITIL), ISO/IEC 20000 and IT4IT™ in providing good practice frameworks for IT service management

Activity A: Journal (maximum 200 words) (5 Marks)

Prepare a journal that records your activities and progress related to completing this assignment. In date order, clearly list the following:

Date of research activity/discussion

Web sites visited to collect information; other references accessed

Time duration of the activity

If you are working in a team, clearly state the activities of each team member.

Submit this journal as an appendix to activity B. Any references to web pages and online documents, such as white papers, should be listed at the end of the journal.

2

© University of Southern Queensland

CIS53008 –Management of Information Technology Services – S1 2016

Report 1

Structure, presentation of report (10 Marks)

Your report should include a title page, letter of transmittal, executive summary and introduction to the report. State the name(s) of student(s) on the title page. The presentation of the report should be professional, resulting in clarity of message and information. Your referencing should be according Harvard AGPS style.

Activity B: Case study (maximum 1,500 words) (85 Marks)

Watch the video case study, then draw on the course materials and researching academic sources (e.g. textbook, journal/conference papers) to prepare a report as per the requirements presented here. You should use and cite at least five academic sources to support the discussions in your report.

 

In this video, the journey of adopting IT4IT™ at a company named at Delta Lloyd is presented. Particularly, the case study shows the usefulness of IT4IT™ for companies who use or wanting to use cloud computing.

For the purpose of this assignment, assume the role of consultant(s) who have been hired by Delta Lloyd to contribute to a review of their IT4IT™ adoption. You will prepare a report for the CEO of Delta Lloyd.

The purpose of report is to document the adoption of IT4IT™ at Delta Lloyd and reflect on the adoption process.

Your report should have an introduction, executive summary, body, conclusion and recommendations, and list of references. You may also include appendices.

The introduction should include a brief overview of the company and the scope of its IT operations/services, also the purpose of the report.

The body of your report should include:

Background and justification of IT4IT adoption: The reasons why Delta Lloyd decided to adopt IT4IT™ (i.e. the challenges/problems/opportunities), the intended outcomes/ benefits of IT4IT™ adoption, implications of IT4IT™ for cloud computing

Adoption road map: Overview of the IT4IT™ adoption /implementation process (road map)

Challenges Delta Lloyd encountered during the adoption process

Outcomes of IT4IT™ adoption in Delta Lloyd

Recommendations to Delta Lloyd for improvement of their IT service management and achieving better outcomes from their IT4IT™ initiative.

3

© University of Southern Queensland

CIS53008 –Management of Information Technology Services – S1 2016 Report 1

Marking criteria

Criterion

 

HD

A

B

C

 

F

Max

 

 

Marks

 

 

 

 

 

 

 

 

Activity/Task

 

 

A: Journal

 

 

 

 

Journal

Compelling and

Good structure and

Adequate structure

Adequate structure

Poor structure

5

 

 

well-structured

comprehensive

and account of

but limited

 

and/or inadequate

 

 

 

account.

account of activities.

activities.

description of

list of activities.

 

 

 

 

 

 

activities.

 

Incoherent

 

 

 

Activities clearly

Referencing

Minor errors in

 

 

account.

 

 

 

described. Initiative

compliant with

referencing method.

Limited references

 

 

 

 

clearly

Harvard AGPS

 

provided and/or

Lack of reference

 

 

 

demonstrated.

referencing method

 

poorly formatted

list or poorly

 

 

 

 

with some minor

 

reference list.

formatted

 

 

 

Reference list

lapses.

 

 

 

references.

 

 

 

provided and

 

 

 

 

 

 

 

 

correctly formatted.

 

 

 

 

 

 

Presentation of

Professional

Carefully and

Shows organisation

Shows some

Disorganised/

10

report

presentation of

logically organised.

and coherence.

attempt to organise

incoherent.

 

 

 

material resulting in

 

 

in a logical

 

 

 

 

 

clarity of message

Title page and table

Adequate title page

manner.

 

Poor formatting,

 

 

 

and information.

of contents clear and

and table of

 

 

or missing title

 

 

 

 

accurate.

contents.

Some flaws in title

page, table of

 

 

 

Professional

 

 

page and/or table

contents.

 

 

 

appearance of title

 

 

of contents.

 

 

 

 

page and accurate

 

 

 

 

 

 

 

 

table of contents.

 

 

 

 

 

 

 

 

Appendices are

Appendices used to

Adequate use of

Appendices not clearly identified or

 

 

 

clearly labelled and

provide appropriate

appendices for

referenced.

 

 

 

 

 

referenced.

supporting material

report readability.

 

 

 

 

 

 

Excellent clarity of

Expression fluent.

Grammar and

Grammar

and/or

Frequent

 

 

 

expression.

Grammar and

spelling mainly

spelling

contains

mistakes in

 

 

 

Grammar and

spelling accurate.

accurate.

errors.

 

grammar and/or

 

 

 

spelling accurate.

Referencing

Most sources are

Gaps in

 

spelling.

 

 

 

 

 

 

 

 

 

Referencing fully

compliant with

referenced. Minor

referencing and

Unsatisfactory

 

 

 

compliant with

Harvard AGPS

errors in referencing

errors in in-text

referencing. Few

 

 

 

Harvard AGPS

referencing method

method.

references or

or no references

 

 

 

referencing method.

with some minor

 

reference list.

or inconsistent

 

 

 

 

lapses.

Clear evidence of

 

 

reference

 

 

 

Wide range of

 

research and

References are

method.

 

 

 

appropriate sources

Variety of

application of

used in a purely

 

 

 

 

appropriately

appropriate sources

textbook concepts.

descriptive way

No evidence of

 

 

 

analysed, applied

appropriately

 

indicating

 

research or

 

 

 

and discussed.

analysed, applied

 

limitations of

irrelevant sources

 

 

 

 

and discussed.

 

understanding.

cited.

 

Activity/Task

 

 

Activity B: Case study

 

 

 

 

 

 

 

 

 

 

Introduction

Clearly introduces

Reasonable details of

.Basic facts on

Some aims

 

Lacks vital

10

and executive

the company and

company and report.

company and report.

identified.

 

information about

 

summary

scope of its IT

Has addressed the

Addressed the main

 

 

the company and

 

 

 

operations/services

 

 

report.

 

 

 

and the report.

purpose of the

purpose of the

 

 

 

 

 

 

Has addressed the

assignment

assignment.

 

 

Fails to address

 

 

 

purpose of the

coherently

 

 

 

the purpose of the

 

 

 

assignment

 

 

 

 

assignment.

 

 

 

comprehensively.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4

© University of Southern Queensland

CIS53008 –Management of Information Technology Services – S1 2016

Report 1

<td class="t
 

Criterion

HD

A

B

C

F

Max

 

Marks

 

 

 

 

 

 

 

 

Background

Identifies all the

Identifies most of

Identifies some of

Identifies a few of

Fails to identify

25

 

and

motivations behind

the motivations

the motivations

the motivations

the motivations

 

 

justification

the companies

behind the

behind the

behind the

behind the

 

 

of IT4IT

IT4IT™ adoption

companies IT4IT™

companies IT4IT™

companies

companies

 

 

and demonstrates

adoption and

adoption and

IT4IT™ adoption

IT4IT™

 

 

adoption

 

 

sophisticated

demonstrates

demonstrates

and demonstrates

adoption.

 

 

 

 

 

 

understanding of

comprehensive

adequate

limited

 

 

 

 

IT4IT™ relevance

understanding of

understanding of

understanding of

 

 

 

 

to business and IT.

IT4IT™ relevance

IT4IT™ relevance

IT4IT™ relevance

 

 

 

 

 

to business and IT.

to business and IT.

to business and

 

 

 

 

 

 

 

IT.

 

 

 

Adoption road

Demonstrates

Demonstrates

Demonstrates

Demonstrates

Inadequate

10

 

map

sophisticated

comprehensive

adequate

limited

understanding of

 

 

 

understanding of

understanding of

understanding of

understanding of

IT4IT™

 

 

 

IT4IT™ adoption

IT4IT™ adoption

IT4IT™ adoption

IT4IT™ adoption

adoption

 

 

 

process.

process.

process.

process.

process.

 

 

 

 

 

 

 

 

 

 

Challenges

Demonstrates

Demonstrates

Demonstrates

Demonstrates

Inadequate

15

 

 

sophisticated

comprehensive

adequate

limited

understanding of

 

 

 

understanding of

understanding of

understanding of

understanding of

challenges of

 

 

 

challenges of

challenges of

challenges of

challenges of

IT4IT™

 

 

 

IT4IT™ adoption.

IT4IT™ adoption.

IT4IT™ adoption.

IT4IT™ adoption.

adoption.

 

 

 

 

 

 

 

 

 

 

Outcomes

Demonstrates

Comprehensive

Adequate

Limited

Inadequate

15

 

 

sophisticated

understanding of

understanding of

understanding of

understanding of

 

 

 

understanding of

IT4IT™ outcomes

IT4IT™ outcomes

IT4IT™ outcomes

IT4IT™

 

 

 

IT4IT™ outcomes

 

 

 

outcomes

 

 

 

 

 

 

 

 

 

 

Conclusion and

Clear conclusions

Good development

Adequate

Limited

Conclusions and

10

 

Recommendations

and

shown in

development shown

conclusions do

recommendation

 

 

 

recommendations

conclusions and

in conclusions and

not build on

s. Not drawn

 

 

 

well- grounded in

recommendations.

recommendations.

analysis.

from material.

 

 

 

material presented

 

 

 

 

 

 

 

demonstrating

 

 

 

 

 

 

 

insights into ITSM

 

 

 

 

 

 

 

and IT4IT™

 

 

 

 

 

 

Total

 

 


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  • Title: DRAW ON THE COURSE MATERIALS AND RESEARCHING ACADEMIC SOURCES
  • Price: £ 109
  • Post Date: 2018-11-09T12:25:17+00:00
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