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The purpose of this assignment is to select and discuss relevant online resources that exemplify the application of the topic(s) nominated each week (1 - 10). This assignment can (and should!) be completed progressively (i.e. each week).   There are ten (10) tasks, one for each week:  these are detailed below and in the template.

The assignment is marked out of 30 and forms 30% of your total course marks.

Note that late penalties apply (5% of the total available marks per calendar day late or part thereof).  Assignments received 14 days or more after the due date will not be marked and will receive zero. Students may apply for extensions but must provide documentary evidence to support their request (for example, a medical certificate).  Short extensions of one to two days will be considered as long as students include their nearly completed assignment (i.e. one or two tasks to yet be completed) in their extension request.

It will be necessary for students to use literature/online resources to complete this assignment, so please ensure you cite and reference any such materials using the Harvard format.  Marks will be deducted for incorrect referencing, so please ensure you follow the referencing guide.  Plagiarism detection will be used in this assessment.  

It is VERY important that you do not copy content directly from either the text or Internet resources:  this assignment is to be in your own words.  You will lose marks if you do not use your own words!  Actual plagiarism will result in the instigation of the student misconduct process.

What do I need to do?

Download the template.  There are ten (10) tasks, one for each week:  the tasks are detailed below (and also in the template file). 

Each task requires you to collect and summarise two (2) online resources.  Each resource summary should be around amaximum of 150 words.  You should collect interesting and relevant resources that address the task.   The resources must be specific to the topic (i.e. just focus on a technology or topic).  These can include online blog posts, trade and academic articles.  The resources should be substantial and contain information directly pertinent to the task.  Each resource must contain different information (i.e. do not collect two resources that provided the same information).  The course textbook (and textbooks in general), sites such as Wikipedia and HowStuffWorks are not suitable resources.

For each task, there is a table to complete in the template.  Please fill in the information required and submit the document via this page by the due date.





The text briefly mentions USB and FireWire as hardware standards that provide a way of connecting and communicating with external devices. Collect and summarise two resources that explain and describe two otherbus communication standards.  You may find it helpful to use the search term “bus hardware standards”.  The resources must not be about the same technology/standard.


When we think about operating systems, we tend to focus on desktop software such as Windows, Linux and OS X.  However, our mobile phones also use operating systems. Collect and summarise two resources that describe specific operating systems that run on mobile phones (note:  you can choose current or discontinued/legacy operating systems).  The resources must not be about the same operating system.


The text discusses Amazon Web Services (AWS) as an example of a Cloud Service Provider (CSP).  Collect and summarise two resources that describe two other major commercial CSPs.  Ensure you include information about the services they provide and examples of clients. The resources must not be about the same CSP.


The text chapter in week four mentions ASCII character encoding, however there are now other more widely used character sets and encoding standards.  Collect and summarise two resources that discuss other character sets and/or encoding standards.  You may find it helpful to use the search term “character encoding standards”. The resources must not be about the same character set or encoding standard.


Attacks on human judgement or more specifically, social engineering attacks, are some of the most difficult to prevent form an ICT security perspective. Collect and summarise two resources that discuss specific examples social engineering attacks. The resources must not be about the same incident/attack. 


Although redundancy is a common element of network design, there are limitations when it comes to backbone infrastructure.  Damage to undersea and underground fibre optic cables can have a major impact on networks and inter/intra-national communication.  Collect and summarise two resources that provide examples of this happening and describe the impacts.  The resources must not be about the same incident/event. 


The text mentions Google Drive and Microsoft OneDrive as examples of cloud-based collaboration services.  There are many other cloud-based file hosting & collaboration services/products that are commonly used for intra/inter-organisational projects.  Collect and summarise two resources that discuss examples of these products.  The resources must not be about the same product.


While the management and analysis of “Big Data” is regarded as problematic, perhaps an even bigger challenge is how to undertake and store back-ups.  Collect and summarise two resources that discuss technologies or techniques that can be used back-up and/or store Big Data.  The resources must not be about the same technique or technology.


Outsourcing all or part of an organisation’s IT function has had mixed outcomes and for some organisations it has ended up being a costly failure. Collect and summarise resources that relate to two specific outsourcing failures (i.e. two organisations where outsourcing has failed – the resources and your summary should explain why the outsourcing was a failure).  The resources must not be about the same organisation.


The text discusses the need for good project management in order to minimise the risk of ICT implementation failure.  However, one element not discussed is the role of the project manager.  A competent and effective project manager can make all the difference in a difficult project.  Collect and summarise two resources that discuss the attributes/qualities of good project managers.  Although the content of the resources can partially overlap, each resource should introduce new or different attributes and/or qualities.


Hint 1:  Do a bit every week

This assignment is not onerous, especially if you complete each weekly section as you complete each week of the course – that means writing less than 300 words per week.  However, it will be much harder if you try to complete all ten sections in week eleven!

Hint 2:  Choose interesting, specific and relevant resources

You will be assessed on the relevance of resources.  Choose specialised, specific resources that helped you gain a deeper understanding of the topic area.  Do not use generic web pages from sites like Wikipedia and “How-Stuff-Works”.  Make sure each resource provides different, specific information.

Hint 3:  Look at this example

An example of a completed task is below.  Note the first response (Resource 1) is good – so aim for something like this.  The second response (Resource 2) is not acceptable, so if you submit anything like it, you won’t pass the assignment!  The reasons?  Poor resource selection (Wikipedia), no Harvard reference and a block cut and paste (highlighted) from the site (no citation, no original content).



Find two resources that explain aspects of IT Service Management.

Resource 1

(Good Response)

Title and Reference:



IBARAKI, S. 2014. COBIT versus ITIL [Online]. Available:



This resource is a blog entry discussing the differences between CoBIT and ITIL.  I chose this resource as there is a lot of confusion about the way in which ITSM is applied and the distinction between the CoBIT and ITIL implementations is frequently unclear.  Ibaraki explains that CoBIT provides the governance and metric structures while ITIL delivers on the actual mechanics and “how-to” processes.  The author makes an interesting observation that it is wrong to simplify COBIT as providing the ‘why’ and ITIL providing the ‘how’ because both ITSM mechanisms have considerable overlap and both need to be used at the same time.  I found this article very useful in explaining the differences and similarities between these two aspects of ITSM.

Resource 2

(Bad Response)


Title and Reference:



This pages talks about ITSM.  It says that IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization or part of an organization to plan, deliver, operate and control IT services offered to customers. It is thus concerned with the implementation of quality IT services that meet the needs of customers, and is performed by the IT service provider through an appropriate mix of people, process and information technology.

Hint 4:  Ask!

If something in this assignment description is unclear, or you are just not 100% sure about something, please ask for help.  Your teaching team really do not mind if you ask us to clarify something.  We do mind when we have to fail you because you haven`t submitted what was asked or met the assignment requirements 

What do I need to submit?

You are required to submit a single document in Microsoft Word format (.doc or .docx). Use the template as the basis for your submission.  Apart from providing your response to the weekly tasks, do not modify the document - especially do not delete the marking sheet.

Marking Criteria

A detailed tabular marking criteria is provided as part of your submission template - please ensure you read it before attempting the assignment.  You will be assessed on the relevance of the resources you select as well as the clarity and detail of your discussions.

Plagiarism Checking Information

On uploading your assignment for the first time you will be able to immediately see your similarity score. However, a 24 hour delay exists for the release of similarity scores for the submission of successive items (drafts).

To be clear, the delay will not apply to your first draft which will receive a Turnitin similarity score as soon as possible.

This mandatory delay was implemented by Turnitin to minimise misuse of the similarity-checking service by students who were simply modifying their submissions to avoid match detection and without citing sources appropriately.

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