ASSESSMENT OF PROGRAM COST AND EFFICIENCY

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ASSESSMENT OF PROGRAM COST AND EFFICIENCY

• Are resources used efficiently?
• Is the cost reasonable in relation to the magnitude of the benefits?
• Would alternative approaches yield equivalent benefits at less cost?

• Are the outcome goals and objectives being achieved?
• Do the services have beneficial effects on the recipients?
• Do the services have adverse side effects on the recipients?
• Are some recipients affected more by the services than others?
• Is the problem or situation the services are intended to address made better?

• Are administrative and service objectives being met?
• Are the intended services being delivered to the intended persons?
• Are there needy but unserved persons the program is not reaching?
• Once in service, do sufficient numbers of clients complete service?
• Are the clients satisfied with the services?
• Are administrative, organizational, and personnel functions handled well?

• What clientele should be served?
• What services should be provided?
• What are the best delivery systems for the services?
• How can the program identify, recruit, and sustain the intended clientele?
• How should the program be organized?
• What resources are necessary and appropriate for the program?

• What are the nature and magnitude of the problem to be addressed?
• What are the characteristics of the population in need?
• What are the needs of the population?
• What services are needed?
• How much service is needed, over what time period?
• What service delivery arrangements are needed to provide those services to the population?