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[Solved]an evaluation of how the use of physical resources is monitored and managed

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[Solved]an evaluation of how the use of physical resources is monitored and managed


Unit 4.2    Resource Management 

Task 1

The first part of your report consists of an analysis of the differing resource requirements of the three profiled businesses. This must be followed by an outline of the key requirements that businesses in different sectors must consider when managing resources.

This task covers assessment criteria 1.1 and 1.2.

Task 2

In this part of the report, you should explain the importance of the effective use of physical resources by providing

  • an evaluation of how the use of physical resources is monitored and managed
  • an evaluation of the impact of resource wastage
  • an assessment of the costs of high profile technological failures
  • an assessment of the business case for the use of ethical and sustainable resources


You should give examples from each sector that relate to the businesses profiled.

This task covers assessment criteria 2.1, 2.2, 2.3 and 2.4.


Appendix 1

Business 1 is an agricultural business in the primary sector. 

‘Stems’ is a family business based on the concept of ‘pick your own produce’.  Four family members are permanent employees of the company and seasonal workers are hired as needed. 

The season lasts from June to October.  The main crop is strawberries but there are 20 crops in all and the family is hoping to expand on this.  The crops cover 50 acres. Facilities are provided to attract customers and these include car parking, toilets, containers for the picked crops, a shop with snacks and drinks and a picnic area. 

The farm has its own reservoir to provide water for irrigation.  A series of drains and filters carry the water to the crops.

A new development has been to make picking easier by growing plants in troughs filled with peat.  The troughs are supported by a steel structure. This gives the troughs height so that customers do not have to bend to pick the crops. It also reduces crop damage from slugs and woodlice.

Business 2 is an engineering business in the secondary sector.  It is a private limited company run by two friends and business partners. The business consists of a factory manufacturing lightweight panel systems for ships, planes and rail cars. The panels are made of aluminium. 

The factory relies on lightweight panel technology and specialist machinery. There are 10 factory staff who provide the necessary labour. They are relatively unskilled and can be quickly trained in the factory process. In addition the company employs 3 administration staff. Sales are handled by the partners. 

Business 3 is a call centre operating in the tertiary sector on a 24/7, 365 days a year basis.  The centre provides a professional telephone answering service to businesses. 

The centre employs 100 telephonists who each require 2 weeks training to be fully operational. 

The business is heavily dependent on technology using:

  • callscriptor software which creates scripts for agents
  • web based technology which uses a client’s database on the call centre’s server
  • an interactive voice response system with a menu of options, messages and music
  • call recording



Task 3

Referring to the profiled businesses or similar organisations, provide a section in the report on how to maximise the effectiveness of human resources.


  • an assessment of the need for human resource planning in the workplace
  • analysis of how theories of motivation can be applied to motivating people at work
  • an evaluation of the methods used to monitor and improve employee performance
  • an assessment of the effectiveness of reward systems in different contexts


This task covers assessment criteria 3.1, 3.2, 3.3 and 3.4.

Task 4

For this section of your report, you will review the effective use of human and physical resources in a specific, live business of your choice. 

You should consider the following sources of information and discuss these with your tutor before deciding how to proceed:

  • use already documented case study material
  • use a business in which you work/have worked
  • arrange a visit to a business (individual or group)
  • request a speaker from a business to talk to your group


In order to write this section of the report, you will:

  • monitor the use of physical resources against performance measures and procedures
  • analyse data on employee performance
  • produce findings on the effective use of human and physical resources
  • make recommendations to improve efficiency


This task covers assessment criteria 4.1, 4.2, 4.3 and 4.4.

A bibliography must be attached to your report.


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