[Solved] a) Differentiate between Knowledge Management (KM) and Content Management (CM) systems. Critically discuss why KM platfor

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[Solved] a) Differentiate between Knowledge Management (KM) and Content Management (CM) systems. Critically discuss why KM platforms are generally more preferred than CM systems.

Enterprise Software and Business Infrastructure

Question 1 a) Differentiate between Knowledge Management (KM) and Content Management (CM) systems.

Critically discuss why KM platforms are generally more preferred than CM systems. 12 b) Business Process Management (BPM) is an attractive paradigm for business enterprises. Critically discuss FOUR (4) aspects of how organisations can benefit from utilising the BPM approach

Question 2 a) While Business Process Re-engineering (BPR) and Total Quality Management (TQM) both aim to provide process improvements, they also differ in some aspects. Discuss THREE (3) differences between BPR and TQM.

12 b) Load balancers are an important part of any distributed systems architecture. Provide an example to illustrate and discuss how load balancing can help with the scalability of systems. 

Question 3 a) Differentiate between Business Process Management (BPM) and Business Activity Management (BAM). Discuss in detail the THREE (3) main steps that comprise effective implementation of BAM. 12 b) Discuss the importance of data modelling as the first stage in database design. 

Question 4 a) ‘Initiation’ is a phase in the Enterprise Systems Implementation life cycle that appears before the ‘planning’ and ‘analysis’ phases. Discuss in detail FOUR (4) core activities that take place in the ‘initiation’ phase. 12 b) Discuss FOUR (4) core benefits of utilising Customer Relationship Management (CRM) software.