We're Open
+44 7340 9595 39
+44 20 3239 6980

1.1 identify the differences between internal and external customers

  100% Pass and No Plagiarism Guaranteed

1.1 identify the differences between internal and external customers

Unit 1: Y/602/1353 Understanding Good Customer Service

Learning outcomes

Assessment criteria

 

1 Know the characteristics of

customers and their expectations

 

1.1 identify the differences between

internal and external customers

1.2 describe the connection between

customer expectations and

customer satisfaction in customer

service

1.3 outline the main characteristics of

typical customers

1.4 identify aspects of customer service

that may exceed customer

expectations

1.5 identify aspects of customer service

that could fall short of customer

expectations

 

2 Know how customer service is

delivered in organisations

 

2.1 identify the different responsibilities

of people involved in the delivery of

customer service

2.2 identify the different job roles

involved in the delivery of customer

service

2.3 state the kinds of information

needed to deliver good customer

service

2.4 identify common sources of

information that customer service

practitioners can use to find

information about organisations

2.5 explain how customers’ service

experience is affected by the way

customer service practitioners

behave

2.6 outline typical customer service

problems

2.7 identify to whom customer service

problems should be reported

 

3. Know customer service practices and

Procedures

 

3.1 describe why teamwork is essential

to good customer service practice

3.2 identify organisational practices and

procedures that relate to customer

service work

3.3 describe why organisational

procedures are important to good

customer service

3.4 state when customer service issues

should be referred to someone in

authority

3.5 state how to refer customer service

issues to someone in authority

3.6 outline how customer service

practitioners protect the security of

customers and their property

3.7 outline how customer service

practitioners protect the security of

information about customers

 

4 Know legislation and external

regulations that relate to customer

service

 

4.1 identify health and safety

responsibilities relating to customer

service work

4.2 outline the responsibility of

customer service practitioners to

treat customers equally

4.3 outline requirements relating to the

protection of customer data

4.4 outline requirements relating to the

confidentiality of organisational data

4.5 outline how legislation affects

customer service work

4.6 outline how external regulations

affect customer service work


100% Plagiarism Free & Custom Written,
Tailored to your instructions


International House, 12 Constance Street, London, United Kingdom,
E16 2DQ

UK Registered Company # 11483120


100% Pass Guarantee

STILL NOT CONVINCED?

View our samples written by our professional writers to let you comprehend how your work is going to look like. We have categorised this into 3 categories with a few different subject domains

View Our Samples

We offer a £ 2999

If your assignment is plagiarised, we will give you £ 2999 in compensation

Recent Updates

Details

  • Title: 1.1 identify the differences between internal and external customers
  • Price: £ 119
  • Post Date: 2018-11-10T13:21:23+00:00
  • Category: Assignment
  • No Plagiarism Guarantee
  • 100% Custom Written

Customer Reviews

1.1 identify the differences between internal and external customers 1.1 identify the differences between internal and external customers
Reviews: 5

A masterpiece of assignment by , written on 2020-03-12

My order went 3 hours late and I also went mad. Then the customer support team calmed me down and offered me a flat discount of 50%. However, I did get my order and chilled out as the work was exactly what I requested. Next time I would place my order a bit sooner to save any trouble.
Reviews: 5

A masterpiece of assignment by , written on 2020-03-12

I received my order last night and now I’m writing my reviews. My assignment has all the points I needed along with a good style. The citations used are relatable and professional. The best thing is the discount I got because I recommended my friend too to use their service. I am so pleased to use this effective service. The features are also amazing, everything is good. Will come again soon!