Learning Outcome - The learner will:

Assessment Criteria - The learner can:

1. Understand the management of information systems

Explain the uses of an information system
1.2
Describe typical information system interfaces
1.3
Analyse the implications of system updates and system developments to an organisation
1.4
Analyse the use of stakeholders’ feedback on the effectiveness of an information system
1.5
Evaluate the implications of data protection requirements for the management and use of an information system

2. Be able to set up information system processes

2.1
Develop standard operating procedures for administrative processes that meet organisational and legal requirements
2.2
Implement management processes that are capable of identifying and resolving problems
2.3
Analyse users’ training needs for an information system

3. Be able to manage an information system

3.1
Monitor the quality of information against agreed key performance indicators (KPIs)
3.2
Update information systems in line with business and users’ needs
3.3
Provide training and support in the use of information systems to users and stakeholders
3.4
Manage problems in the information system in a way that minimises disruption to business
3.5
Evaluate the effectiveness of an information system
3.6
Make recommendations for improvements that will enhance the efficiency of an information system
3.7
Adhere to organisational policies and procedures, legal and ethical requirements in the management of an information system