1.1 Explain the use of different problem-solving techniques

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1.1 Explain the use of different problem-solving techniques

Page 38 of 140 IQB/0.2/264 | Version 1.0 | 18/09/2014 | Author CZ Unit 10: Contribute to the improvement of business performance D/506/1911

Learning Outcome - The learner will:
Assessment Criteria - The learner can:

1. Understand the principles of resolving business problems

1.1
Explain the use of different problem-solving techniques
1.2
Explain the organisational and legal constraints relating to problem-solving
1.3
Describe the role of stakeholders in problem-solving
1.4
Describe the steps in the business decision-making process
1.5
Analyse the implications of adopting recommendations and implementing decisions to solve business problems

2. Understand improvement techniques and processes

2.1
Describe the purpose and benefits of continuous improvement
2.2
Analyse the features, use and constraints of different continuous improvement techniques and models
2.3
Explain how to carry out a cost-benefit analysis
2.4
Explain the importance of feedback from customers and other stakeholders in continuous improvement

3. Be able to solve problems in business

3.1
Identify the nature, likely cause and implications of a problem
3.2
Evaluate the scope and scale of a problem
3.3
Analyse the possible courses of action that can be taken in response to a problem
3.4
Use evidence to justify the approach to problem-solving
3.5
Develop a plan and success criteria that are appropriate to the nature and scale of a problem
3.6
Obtain approval to implement a solution to a problem
3.7
Take action to resolve or mitigate a problem
3.8
Evaluate the degree of success and scale of the implications of a solved problem