Learning Outcomes Assessment Criteria The learner will: The learner can:

1. Understand how to collaborate with other departments
1.1 Explain the need for collaborating with other departments
1.2 Explain the nature of the interaction between their own team and other departments
1.3 Explain the features of effective collaboration
1.4 Explain the potential implications of ineffective collaboration with other departments
1.5 Explain the factors relating to knowledge management that should be considered when collaborating with other departments
2. Be able to identify opportunities for collaboration with other departments
2.1 Analyse the advantages and disadvantages of collaborating with other departments
2.2 Identify with which departments collaborative relationships should be built
2.3 Identify the scope for and limitations of possible collaboration
3. Be able to collaborate with other departments
3.1 Agree Service Level Agreements (SLAs), objectives and priorities of collaborative arrangements
3.2 Work with other departments in a way that contributes to the achievement of organisational objectives