1.1 Explain the difference between a discipline case and a grievance case and the implications for their management

Learning Outcomes

Assessment Criteria

The learner will:

The learner can:

1.  Understand the principles supporting the management of discipline and grievance cases

1.1 Explain the difference between a discipline case and a grievance case and the implications for their management

1.2 Explain sources of advice and expertise on discipline and grievance

1.3 Explain the legal obligations of employers and the rights of employees in relation to discipline and grievance cases

1.4 Explain organisational procedures for the management of discipline and grievance cases

1.5 Explain the communication techniques to be used in the management of discipline and grievance cases

1.6 Explain the types of behaviours that are likely to result in disciplinary proceedings

1.7 Explain the types of actions that are likely to lead to a grievance

1.8 Explain how to carry out investigations into discipline and grievance cases

1.9 Analyse the effect of well managed and poorly managed discipline and grievance cases

1.10 Explain how the outcomes of discipline and grievance cases can be managed

2.   Be able to manage a disciplinary case

2.1 Inform an individual that they are subject to disciplinary proceedings within agreed timescales

2.2 Explain to an individual the reasons why they are subject to disciplinary proceedings

2.3 Provide evidence that supports the case for disciplinary proceedings

2.4 Develop a case to support an individual who is subject to disciplinary proceedings

2.5 Keep detailed and accurate records of agreements, actions and events for disciplinary cases

2.6 Adhere to organisational policies and procedures, legal and ethical requirements when managing a disciplinary case

3.   Be able to manage a grievance

3.1 Identify the nature of a grievance

3.2 Investigate the seriousness and potential implications of a grievance

3.3 Adhere to organisational procedures when managing a grievance

3.4 Evaluate the effectiveness of how a grievance has been managed

3.5 Agree measures to prevent future reoccurrences of grievances