Learning outcomes

Assessment criteria

1 Understand the techniques used to

design a business process

1.1 Examine the principles and models

of process management

1.2 Evaluate processes used to deliver

organisational objectives that meet

legal and industry regulations

1.3 Discuss how to apply analytical and

problem-solving tools

2 Understand how to design a

sustainable business process

2.1 Discuss how to identify processes

that deliver organisational

objectives, goals and outcomes

2.2 Evaluate ways in which

sustainability can be integrated

within the business process

2.3 Evaluate the criteria for designing a

sustainable business process

2.4 Discuss types of resource that can

be used to ensure that objectives

are met

2.5 Explain how to establish the

stakeholders and stakeholder

responsibilities

3 Understand the need for the

continuous management of

business processes

3.1 Explain the importance of

managing, monitoring and

reviewing the business processes

3.2 Evaluate the systems and

documentation implemented to

monitor and review business

processes

3.3 Discuss how to identify when

corrective action is necessary to

maintain effective business

processes

3.4 Analyse the cost and benefit of

implementing effective business

processes