1.1 Evaluate the way in which the purpose and values of an organisation affect the design and delivery of administrative services

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1.1 Evaluate the way in which the purpose and values of an organisation affect the design and delivery of administrative services

Unit 2: Manage the work of an administrative function T/506/1946

Learning Outcome - The learner will:

Assessment Criteria - The learner can:

1. Understand the management of an administrative function

1.1
Evaluate the way in which the purpose and values of an organisation affect the design and delivery of administrative services
1.2
Analyse the role of IT systems in the delivery of administrative services
1.3
Explain how budgetary constraints affect administrative functions
1.4
Analyse techniques to manage team members
1.5
Evaluate the role of stakeholder feedback in the design and delivery of administrative services
1.6
Explain techniques used to monitor and evaluate administrative work
1.7
Explain techniques to manage bottlenecks and downtime in a way that meets volume targets and quality standards

2. Be able to organise the work of an administrative function

2.1
Agree specific, measurable, achievable, realistic and time-bound (SMART) objectives with their team
2.2
Specify how business targets and objectives will be achieved
2.3
Develop systems and standard operating procedures for administrative processes that meet organisational and legal requirements
2.4
Set key performance indicators (KPIs) that are capable of measuring the progress and efficiency of the work of an administrative function
2.5
Obtain resources likely to enable targets and objectives to be met within the agreed timescale
2.6
Allocate workloads in a way that is likely to meet targets, deadlines and budgetary constraints

3. Be able to manage administrative workflows

3.1
Manage workflow in a way that is likely to meet volume targets and quality standards
3.2
Minimise downtime and productivity waste

3.3
Provide support that facilitates the development of team members and the achievement of targets and objectives
3.4
Produce timely management reports that address workflow information requests
3.5
Use feedback to prevent and resolve problems
3.6
Evaluate the efficiency and effectiveness of administrative services
3.7
Implement improvements to administrative services based on the results of evaluation
3.8
Adhere to organisational policies and procedures, legal and ethical requirements in managing administrative workflows