Learning Outcome - The learner will:

Assessment Criteria - The learner can:

1. Understand the principles underpinning the resolution of administrative problems

1.1
Evaluate the effectiveness of different types of information on an administrative function
1.2
Explain the basis for selecting tools, techniques and strategies to analyse administrative functions
1.3
Explain the constraints attached to the use of resources needed to resolve administrative problems
1.4
Explain how to apply risk assessment and management techniques to identify and resolve administrative problems
1.5
Analyse the effectiveness of different techniques used to resolve administrative problems

2. Be able to identify administrative problems

2.1
Collect information relevant to the administrative problem
2.2
Use analytical techniques that are appropriate to the administrative problem
2.3
Clarify whether an administrative problem is recurrent, intermittent or a sole instance
2.4
Identify patterns of issues and problems
2.5

Identify the likely cause of an administrative problem

3. Be able to resolve administrative problems

3.1
Select a strategy that is appropriate for the nature, scale, seriousness and priority of the administrative problem
3.2
Develop a plan that addresses the administrative problem whilst minimising disruption to business
3.3
Identify success criteria that are capable of measuring the effectiveness of solutions to solve administrative problems
3.4
Implement a problem-solving plan within the agreed timescale and constraints
3.5
Take action to ensure that systems and processes are capable of preventing future reoccurrences
3.6
Evaluate the effectiveness of problem solving activities

3.7
Adhere to organisational policies and procedures, legal and ethical requirements when resolving administrative problems