Learning outcomes

Assessment criteria

1 Understand the expectations of

organisational stakeholder groups

1.1 Differentiate between primary and

secondary stakeholder groups

1.2 Analyse the expectations of

different stakeholder groups and

the potential conflict of interest

between groups

2 Understand the process of

stakeholder engagement and its

value to an organisation

2.1 Assess the value of stakeholder

engagement to an organisation

2.2 Discuss the main stages in the

stakeholder engagement process

2.3 Analyse techniques used to identify

the relevant stakeholders with

whom to engage

2.4 Evaluate the suitability of different

methods of engaging with

stakeholders in relation to

stakeholder level of participation

and engagement goals

2.5 Analyse strategies for managing

risks associated with stakeholder

engagement

3 Understand how to develop and

improve stakeholder relationship

management

3.1 Analyse strategies that may be

used to meet the competing needs

and interests of different

stakeholder groups

3.2 Assess the suitability of methods of

developing and maintaining

collaborative relationships with

different stakeholders

3.3 Assess the importance of

monitoring the effectiveness of

stakeholder relationships