Learning outcomes Assessment criteria

1 Understand the role, interpersonal skills and behaviours required by executive assistants

1.1 Appraise the role of executive assistants in supporting effective management in organisations

1.2 Analyse the skills and behaviours required by executive assistants to provide support to senior managers

1.3 Evaluate how collaborative working with other executive assistants supports the business

1.4 Explain the importance of executive assistants evaluating own role to improve performance

1.5 Explain how managing the administrative needs of senior managers optimises the time and resources of the business

2 Understand the management of diaries and engagements

2.1 Evaluate how diary and engagement management supports the business priorities of senior managers

2.2 Analyse the importance of balancing the input from senior managers with the needs of functional business areas, speaking engagements and customers

3 Understand how executive assistants support business meetings and events

3.1 Analyse the role of executive assistants in facilitating senior management, executive and board level meetings

3.2 Appraise the operational requirements of executive assistants in strategic meetings including:

● pre-meeting liaison

● research and preparation

● post meeting briefs

● follow up communications

3.3 Explain the remit of executive assistants when attending meetings on behalf of senior management

4 Understand how executive assistants support organisational systems and processes

4.1 Evaluate the importance of managing information flow to and from senior managers

4.2 Explain the role of executive assistants in developing management files and systems to enhance information flow

4.3 Explain the role of executive assistants in facilitating business projects

4.4 Explain how executive assistants support human resource processes

4.5 Analyse the importance of executive assistants following appropriate decision making channels

4.6 Evaluate the different communication channels and tools used by executive assistants to provide support to senior managers