1 Analyse stakeholder mapping techniques

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1 Analyse stakeholder mapping techniques

ML32 Develop working relationships with stakeholders

Outcome 1 Understand working relationships with stakeholders

The learner can:

1 analyse stakeholder mapping techniques

2 explain how influencing skills and techniques can be used to enhance the relationship

with stakeholders

3 explain how expectation management and conflict resolution techniques are applied to

stakeholder management

4 analyse the advantages and limitations of different types of stakeholder consultation

5 evaluate the risks and potential consequences of inadequate stakeholder consultation

Outcome 2 Be able to determine the scope for collaboration with stakeholders

The learner can:

1 identify the stakeholders with whom relationships should be developed

2 explain the roles, responsibilities, interests and concerns of stakeholders

3 evaluate business areas that would benefit from collaboration with stakeholders

4 evaluate the scope for and limitations of collaborating with different types of stakeholder

Outcome 3 Be able to develop productive working relationships with stakeholders

The learner can:

1 create a climate of mutual trust and respect by behaving openly and honestly

2 take account of the advice provided by stakeholders

3 minimise the potential for friction and conflict amongst stakeholders

Outcome 4 Be able to evaluate relationships with stakeholders

The learner can:

1 monitor relationships and developments with stakeholders

2 address changes that may have an effect on stakeholder relationships

3 recommend improvements based on analyses of the effectiveness of stakeholder

relationships